Service
Networks don't stand still. Homes fill up, devices are added and new care technology arrives. We keep an eye on the network, catch problems early and handle changes — so the manager isn't left to work out who to call.
What support covers
Support works best when the engineers answering the phone already know how your network is put together. Where we designed and installed it, they do — and where we didn't, we survey and document it first.
Single homes
For an independent home, support means not having to become a network expert. If staff devices start disconnecting or the broadband fails over to backup, we'll know, and we'll deal with it.
Care groups
For groups, the value is consistency: the same design, security approach and documentation in every home, one view of how each site is performing, and a single team responsible for all of them.
Support arrangements
Support is arranged to suit each home or group, with the details set out in your support agreement.
We don't promise guaranteed uptime: no single network can. What we do is design for resilience — segmented networks and, where specified, a backup internet connection — and respond quickly when something fails.
Case study · Existing homes
Homes managed centrally in the cloud, with staff training at handover and a 12-month on-site support warranty.
Questions
No. We usually start with a survey of a network we didn't install, so we understand how it's built and what needs tidying before we take responsibility for it.
Call or email us. Because the network is monitored, we will often already be aware of an outage or failing device by the time you get in touch.
Yes. Supporting a group of homes is where a consistent design pays off — the same configuration, documentation and approach in every building, and one team that knows them all.
Tell us how many homes you have and how the networks are supported today.
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